This directory includes dozens of links to resources that can help and guide victims of criminal offences and their families through the process. Their mandates and main services are described. These are public agencies, government departments and community organizations, both provincial and national in scope.
This directory includes dozens of links to resources that can help and guide victims of criminal offences and their families through the process. Their mandates and main services are described. These are public agencies, government departments and community organizations, both provincial and national in scope.
The 911 emergency line provides access to emergency services and police assistance. Free, 24 hours a day, 7 days a week. For all emergencies, call this number.
A listening service to entrust you in complete safety, 24 hours a day, every day of the year.
The Canadian Human Trafficking Hotline is a confidential, multilingual service open 24 hours a day, 7 days a week. The service connects victims and survivors with social services, emergency services and law enforcement agencies, and accepts information from the public.
This listening, information and referral hotline is intended for victims of sexual assault, their loved ones and interveners. A team of specially trained staff takes calls, assesses needs and directs victims to the appropriate resources for help and protection. The resource line is toll-free and accessible 24 hours a day, 7 days a week, anywhere in Quebec. The service is bilingual and confidential.
Kids Help Phone is a 24/7 service offering bilingual (English and French) professional intervention, resources and text support to young people. It’s free, anonymous and confidential.
Quebec’s crisis centers offer free front-line crisis intervention services, 24 hours a day, 7 days a week. For people whose region is not served by a crisis center, call 1-866 APPELLE.
The Native Friendship Centres, located in various cities across Quebec, offer a range of assistance and support services to Aboriginals in a variety of fields, and promote closer ties between Aboriginal and non-Aboriginal cultures. The centers are grouped under the Regroupement des centers d’amitié autochtones du Québec.
Who is the RENFORT line for? Are you concerned about gun violence? The RENFORT line is staffed by telephone support and active listening specialists. They will address your concerns and questions about the safety of your loved ones. Listening line The RENFORT line offers a free, confidential telephone support service for Montreal families experiencing concerns related to gun violence. Support groups Online or in-person support groups will be available free of charge. The aim is to break families’ isolation and conceptualize their experience with others in similar situations.
The role of the Canada Border Services Agency is to manage and monitor Canada’s borders and ensure the country’s security. The Agency is also responsible for the detention and removal of people who do not have the right to enter or remain in Canada.
Immigration, Refugees and Citizenship Canada (IRCC) is a federal agency that administers the Citizenship Act and the Immigration and Refugee Protection Act. IRCC facilitates the settlement of immigrants in Canada, except in Quebec, where the Ministère de l’Immigration, de la Diversité et de l’Inclusion (MIDI) assumes this responsibility. It handles programs and services related to citizenship, immigration, refugee protection and passport applications. For more information about your immigration status, or to find the IRC office nearest you, visit the IRCC website. You can also contact a Call Centre agent. Telephone service is available in English and French, from 8 a.m. to 4 p.m. weekdays.
In Canada, the administration of justice is a shared jurisdiction between the federal government, the provinces and the territories. The Department of Justice Canada provides a national legal framework, primarily in the following areas: criminal law (including youth criminal justice), access to justice, aboriginal law, public law and private international law. The Policy Centre for Victim Issues is also part of this department. A directory of victim services across Canada can be found on the Department of Justice Canada and Policy Centre for Victim Issues websites.
The Office of the Federal Ombudsman for Victims of Crime aims to ensure that the Government of Canada fulfills its responsibilities to victims of crime. The Ombudsman’s mandate deals exclusively with matters of federal jurisdiction. The Office can answer your questions about your rights as a victim of crime. It is also mandated to receive and investigate complaints from victims against federal departments, agencies or employees, or about federal legislation or policies, and to make recommendations to the government.
The Centre is responsible for implementing the Federal Victims Strategy, with the aim of strengthening the voice of victims of crime in the criminal justice system. It develops policy, administers the Victims Fund and shares information on issues of importance to victims of crime.
The Canada Child Benefit is a grant program offered by the federal government to eligible parents who have suffered a loss of income as a result of the death or disappearance of their child. To find out about eligibility criteria or to apply, visit the following Web site.
One of the Centre’s missions is to offer last-resort financial assistance to asylum seekers in Quebec. If you are in need, you can contact the Centre to find out about eligibility requirements and to apply for financial assistance.
Interligne is a front-line organization that, through its listening, intervention and awareness-raising services, contributes to the well-being of people affected by sexual and gender diversity. Help and information service available 24 hours a day, with support for LGBTQ+ people, their loved ones and staff in a variety of settings. Chat | 1 888 505-1010 Legal clinic | Tuesdays, 5 pm to 8 pm | 1 888 970-2720
Public Safety Canada’s National Office for Victims (NOCV) offers an information service for victims with concerns about federal offenders and questions about Canada’s federal correctional and justice systems.
The Quebec Ministry of Justice has set up CAVACs in all regions of Quebec and in Nunavik to provide front-line assistance to victims of crime. CAVACs offer the following services Information on rights and remedies; Information on legal procedures and the justice system; Accompaniment to court and help with testifying; Assistance with the compensation process and filling out forms such as victim impact statements; Post-traumatic and psychosocial intervention; Referral to specialized legal, medical, social or community services, depending on specific needs. The CAVACs have points of service in the main courthouses in Quebec, and can also meet victims when the Court of Quebec (itinerant court) visits certain remote locations.
An initiative of the Canadian Centre for Child Protection, this site is designed to help young people aged 13 to 17 who are confronted with the circulation of a sexual photo or video. It offers practical advice to help them regain control of the situation, and explains how to contact Internet sites and services to request the removal of a photo or video.
The Director of Criminal and Penal Prosecutions (DPCP) provides, on behalf of the State, a criminal and penal prosecution service that contributes to the protection of society, while respecting the public interest and the legitimate interests of victims of crime. The DPCP has set up a telephone hotline for victims of sexual or spousal violence, as well as for the assistance organizations involved, to provide information on the processing of a police complaint and the authorization of prosecution in matters of sexual or spousal violence. The line is open Monday to Friday, 8:30 a.m. to 12 p.m. and 1 p.m. to 4:30 p.m. Free, confidential service
Developed by Women’s Shelter Canada, Hebergementfemmes.ca is an online resource designed to help women fleeing abusive situations. The interactive map is easy to use and provides quick access to the nearest shelter.
Quebec has a network of shelters for abused women, including victims of domestic violence, and their children. In addition to safe housing, these resources offer the following services free of charge: Listening and telephone support, 24 hours a day, 7 days a week; Information and referral to other services; Assistance with socio-judicial, medical, administrative and immigration procedures, etc.; Intervention (crisis situations, individual, group and youth services); Outpatient counselling; Assistance for loved ones; Advocacy. With just over 40 member shelters in several regions of Quebec, the Regroupement des maisons pour femmes victimes de violence conjugale is a network of shelters committed to defending the physical and psychological integrity of women living with domestic violence. Comprising some thirty shelters, the Fédération des maisons d’hébergement pour femmes works to defend the rights and develop the autonomy of women facing difficulties related to various forms of domestic violence, addiction, mental health and homelessness. L’Alliance des maisons d’hébergement de 2e étape pour femmes et enfants victimes de violence conjugale brings together and represents 24 2nd stage shelters in 14 regions of Quebec that offer women, with or without children, specialized post-separation domestic violence services through safe transitional housing. L’Alliance gaspésienne des maisons d’aide et d’hébergement (Gaspé Alliance of shelters) comprises 3 shelters in the Gaspé region that help abused women and their children. The SOS violence conjugale telephone line can direct you to shelters with space available.
Some Aboriginal communities in Quebec have shelters that offer front-line services to women living with domestic violence and their children. To find out how to contact them, contact Quebec Native Women or visit their website.
À deux mains is an organization dedicated to the physical and mental well-being of young adults between the ages of 12 and 25. It offers a variety of medical, social and legal services. A walk-in medical clinic is open almost every Tuesday and Thursday evening in Montreal. Young adults with precarious status and no health insurance are welcome. Services are bilingual (French and English), confidential, free or low-cost. For medical services, please email: clinic@headandhands.ca À deux mains offers medical services to young people aged 12 to 25. We welcome anyone in this age group, with or without health insurance. Click here for more information. Two Hands Legal Services offers a free legal clinic for clients of all ages to meet with volunteer lawyers. Our legal coordinator works one-on-one with clients aged 12 to 25. Our Legal Coordinator is also a Commissioner of Oaths. *Our legal coordinator is a paralegal, not a lawyer. Click here to learn more. Mental Health Support Services Our mental health support services are free, youth-focused, non-judgmental and flexible in duration. Limited to youth aged 12 to 25, regardless of their neighborhood. Click here to find out more. Young Parents Program (YPP) YPP is a place where parents and future parents under the age of 25 can meet. The YPP meets on Wednesday and Friday afternoons and includes a free hot lunch at the start of each day. The PJP also offers regular workshops, activities and excursions. Click here to find out more. Jeunesse 2000 (J2K) The only satellite location of À deux mains (located on Décarie). J2K is a drop-in center for young people aged 12 to 17. You can hang out, play video games, make music in the studio, watch movies and take part in workshops. Click here to find out more. Frontline Services Frontline Services is a new amalgamation of our harm reduction, reception and food services. We offer a gear bar for drug users, a condom and safer sex bar, donations, a pay phone and public computer, as well as information on other resources. To find out if you can benefit from our emergency food assistance service, give us a call or drop in! Emergency Food Bank This food security service is offered to young people aged 12 to 25 twice a month, and to adults with dependents or children of that age who are residents of NDG once a month. No ID is required for proof of address. Call us to find out more. Ateliers À deux mains offers workshops on legal rights, safe drug use, sexual health, babysitting and other social topics such as self-esteem, body image and boundaries. Click here to find out more and to book a workshop.
CCPE is an organization dedicated to the personal safety of children living in Canada. It works to reduce cases of missing children and sexual exploitation. CCPE offers online educational resources for youth, and manages a number of national programs such as Cybertip.ca and MissingChild.ca .
Kids Help Phone is a 24/7 service offering bilingual (English and French) professional intervention, resources and text support to young people. It’s free, anonymous and confidential.
Specialists in parent-child relationships, LigneParents’ professional counsellors offer free and confidential services 365 days a year: by telephone by chat by e-mail
The Autorité des marchés financiers is an organization mandated by the Québec government to oversee Québec’s financial markets and assist consumers of financial products and services. The AMF is active in the following areas: Insurance; Securities; Deposit-taking institutions (except banks); Distribution of financial products and services. The AMF has set up an online register that enables you to check whether the company or person you are dealing with is authorized to advise or sell the financial product being offered to you. It also offers assistance services to consumers who wish to file a complaint, report an offence or claim compensation.
The Canadian Anti-Fraud Centre is a pan-Canadian organization that gathers and collates information on complaints relating to various types of mass fraud. It has created a national repository of data on marketing practices that employ fraudulent schemes targeting multiple victims simultaneously by telephone, fax, mail or the Internet. The Centre receives reports from the public and provides advice and documentation to help prevent fraud. Fraud can be reported by telephone at 1 888 495-8501 or online using the Fraud Reporting System .
Did FINTRAC contact me? Fraud alert Fraud alert Numerous scams and fraudulent activities attempt to imitate government services in order to gain access to your personal and financial information. Fraudsters sometimes pose as FINTRAC and its staff in an attempt to scam you. You can use FINTRAC’s reporting API for suspicious transaction reports, large cash transaction reports, large virtual currency transaction reports, electronic funds transfer reports and casino disbursement reports.
The Unité permanente anticorruption (UPAC), created by the Quebec government on February 18, 2011, is a group of public agencies under the responsibility of the Commissaire à la lutte contre la corruption, which coordinates and directs the forces and expertise in place within the government to fight corruption.
On April 1, 2023, the Ligne Aide Abus Aînés became the Ligne Aide Maltraitance Adultes Aînés. In addition to serving seniors and their loved ones, the Ligne Aide Maltraitance Adultes Aînés (LAMAA) now offers its listening, assessment and referral services to any adult in a vulnerable situation concerned by a situation of abuse, as well as to their loved ones. The toll-free line is available from 8 a.m. to 8 p.m., 7 days a week.
Au bas de l’échelle is an organization dedicated to popular education and defending the rights of non-unionized workers. It offers a range of information and training services on workplace rights (dismissal, psychological harassment, prohibited practices, etc.). In addition, the organization takes political action to improve the rights of non-unionized workers, particularly with regard to the Act respecting labour standards.
CTI defends the rights of immigrants in the workplace and fights for dignity, respect and justice. One of their goals is to provide a space where workers can receive information, resources and referrals. Services are offered in several languages (French, English, Spanish, Hindi, Arabic, Iranian, Bengali, etc.). You can contact the Centre to find out about your rights and acquire the tools you need to improve your working conditions.
GAIHST is a non-profit organization dedicated to countering psychological and sexual harassment in the workplace. It offers listening, information, technical assistance and support services to victims of harassment.
Au bas de l’échelle is an organization dedicated to popular education and defending the rights of non-unionized workers. It offers a range of information and training services on workplace rights (dismissal, psychological harassment, prohibited practices, etc.). In addition, the organization takes political action to improve the rights of non-unionized workers, particularly with regard to the Act respecting labour standards.
GAIHST is a non-profit organization dedicated to countering psychological and sexual harassment in the workplace. It offers listening, information, technical assistance and support services to victims of harassment.
À deux mains is an organization dedicated to the physical and mental well-being of young adults between the ages of 12 and 25. It offers a variety of medical, social and legal services. A walk-in medical clinic is open almost every Tuesday and Thursday evening in Montreal. Young adults with precarious status and no health insurance are welcome. Services are bilingual (French and English), confidential, free or low-cost. For medical services, please email: clinic@headandhands.ca À deux mains offers medical services to young people aged 12 to 25. We welcome anyone in this age group, with or without health insurance. Click here for more information. Two Hands Legal Services offers a free legal clinic for clients of all ages to meet with volunteer lawyers. Our legal coordinator works one-on-one with clients aged 12 to 25. Our Legal Coordinator is also a Commissioner of Oaths. *Our legal coordinator is a paralegal, not a lawyer. Click here to learn more. Mental Health Support Services Our mental health support services are free, youth-focused, non-judgmental and flexible in duration. Limited to youth aged 12 to 25, regardless of their neighborhood. Click here to find out more. Young Parents Program (YPP) YPP is a place where parents and future parents under the age of 25 can meet. The YPP meets on Wednesday and Friday afternoons and includes a free hot lunch at the start of each day. The PJP also offers regular workshops, activities and excursions. Click here to find out more. Jeunesse 2000 (J2K) The only satellite location of À deux mains (located on Décarie). J2K is a drop-in center for young people aged 12 to 17. You can hang out, play video games, make music in the studio, watch movies and take part in workshops. Click here to find out more. Frontline Services Frontline Services is a new amalgamation of our harm reduction, reception and food services. We offer a gear bar for drug users, a condom and safer sex bar, donations, a pay phone and public computer, as well as information on other resources. To find out if you can benefit from our emergency food assistance service, give us a call or drop in! Emergency Food Bank This food security service is offered to young people aged 12 to 25 twice a month, and to adults with dependents or children of that age who are residents of NDG once a month. No ID is required for proof of address. Call us to find out more. Ateliers À deux mains offers workshops on legal rights, safe drug use, sexual health, babysitting and other social topics such as self-esteem, body image and boundaries. Click here to find out more and to book a workshop.
Quebec’s CISSSs and CIUSSSs form the local networks that provide services to the population in the event of health and psychosocial problems. They group together different types of services: Hospitals CLSC CHSLDs Youth centers Rehabilitation centers for the intellectually or physically disabled Centers for alcoholics and other drug addicts Community organizations
A CLSC is a public organization offering front-line health services to the Quebec population. CLSCs also offer services and assistance programs for families and adults in need, including victims of crime. CLSCs are grouped within integrated health and social services centers (CISSS or CIUSSS). Consult the list of CLSCs at the following address to find the one nearest you.
The mission of Médecins du Monde Canada’s Clinic for Migrants without Medical Coverage is to help vulnerable people in Montreal. Volunteer doctors welcome, treat and refer as needed migrants with precarious status, adults or children, who: are neither permanent residents nor Canadian citizens; do not have a health insurance card; do not have access to the Interim Federal Health Program; do not have the financial means to access health care. Services are not available to tourists, visitors or international students. If you require a consultation, please leave a message at the number below and a nurse will return your call.
AGIDD-SMQ promotes and defends the rights of people living with or having experienced a mental health problem. The Association helps people regain control over their lives by making information on their rights and on medication accessible. It is also actively involved in the renewal of mental health intervention practices.
The Canadian Mental Health Association is dedicated to the promotion of mental health, the prevention of mental illness and the provision of support activities to the public.
Le Mouvement is a non-profit organization focused primarily on mental health promotion and prevention. It offers information, awareness and referral services. Le Mouvement works in collaboration with its members across Quebec.
The Association des familles de personnes assassinées ou disparues (AFPAD) is a non-profit organization that operates in all regions of Quebec. Its main mission is to break the isolation experienced by the families of victims by offering a variety of resources and tools to help them rebuild their lives.
What these benefits offer The death or disappearance of a child is devastating and can leave parents unable to work. If you are a parent or legal guardian who has or is considering taking time off work and has suffered a loss of income to cope with the hardship of your child’s death or disappearance, you may be eligible for federal income support. Eligible parents receive payments of $500 per week, paid every 2 weeks, up to a maximum of 35 weeks over a 3-year period. You can decide to stop the allowance at any time and restart payments at a later date during the 3-year period following the incident. You can share the weeks with other eligible claimants. Source: Canadian allowance for parents of young victims of crime
The Canadian Human Trafficking Hotline is a confidential, multilingual service open 24 hours a day, 7 days a week. The service connects victims and survivors with social services, emergency services and law enforcement agencies, and accepts information from the public.
The CPMRV’s goal is to prevent radicalization leading to violence, and to support those affected by it: radicalized individuals or those in the process of becoming radicalized, family members, teachers, members of the professional sector and community workers. The CPMRV is an organization with a provincial mandate, which also ensures the prevention of hate crimes and incidents, as well as the support and care of people who are victims of such acts. The CPRMV offers a number of services to support the public and professionals: listening, supporting and advising. The assistance service (through the Info-radical line, the form or in person) enables you to establish initial contact with the CPMRV and discuss your concerns, in complete confidentiality. The community support service is defined as an offer of individual or group meetings focused on the needs of radicalized, formerly radicalized or soon-to-be radicalized individuals, their entourage or professionals in environments concerned by situations of radicalization leading to violence and hateful behaviour, depending on the request submitted.
On April 1, 2023, the Ligne Aide Abus Aînés became the Ligne Aide Maltraitance Adultes Aînés. In addition to serving seniors and their loved ones, the Ligne Aide Maltraitance Adultes Aînés (LAMAA) now offers its listening, assessment and referral services to any adult in a vulnerable situation concerned by a situation of abuse, as well as to their loved ones. The toll-free line is available from 8 a.m. to 8 p.m., 7 days a week.
This listening, information and referral hotline is intended for victims of sexual assault, their loved ones and interveners. A team of specially trained staff takes calls, assesses needs and directs victims to the appropriate resources for help and protection. The resource line is toll-free and accessible 24 hours a day, 7 days a week, anywhere in Quebec. The service is bilingual and confidential.
Info-Secte is a non-profit organization offering: information on various groups (including sectarian groups), their ideology, how they operate and interpersonal relationships in a sectarian context; help in coping with difficult experiences and reintegrating into society, where appropriate; help in understanding the various types of day-to-day experience in a group (relationship between members, leader/member relationship) and, where appropriate, leaving the group.
Interligne is a front-line organization that, through its listening, intervention and awareness-raising services, contributes to the well-being of people affected by sexual and gender diversity. Help and information service available 24 hours a day, with support for LGBTQ+ people, their loved ones and staff in a variety of settings. Chat | 1 888 505-1010 Legal clinic | Tuesdays, 5 pm to 8 pm | 1 888 970-2720
Quebec’s crisis centers offer free front-line crisis intervention services, 24 hours a day, 7 days a week. For people whose region is not served by a crisis center, call 1-866 APPELLE.
Who is the RENFORT line for? Are you concerned about gun violence? The RENFORT line is staffed by telephone support and active listening specialists. They will address your concerns and questions about the safety of your loved ones. Listening line The RENFORT line offers a free, confidential telephone support service for Montreal families experiencing concerns related to gun violence. Support groups Online or in-person support groups will be available free of charge. The aim is to break families’ isolation and conceptualize their experience with others in similar situations.
Info-aidant is a personalized listening, information and referral service, accessible by telephone at 1 855 852-7 784, daily from 8 a.m. to 8 p.m., and by e-mail. On the website, caregivers can find a wealth of information on subjects such as mental health and mental disorders, addictions and substance abuse, and accompanying a loved one whose mental state represents a danger.
On April 1, 2023, the Ligne Aide Abus Aînés became the Ligne Aide Maltraitance Adultes Aînés. In addition to serving seniors and their loved ones, the Ligne Aide Maltraitance Adultes Aînés (LAMAA) now offers its listening, assessment and referral services to any adult in a vulnerable situation concerned by a situation of abuse, as well as to their loved ones. The toll-free line is available from 8 a.m. to 8 p.m., 7 days a week.
Amnesty International is a worldwide, independent, non-partisan organization that campaigns for the promotion and respect of human rights. In particular, the organization denounces the use of torture and extrajudicial executions, and fights for the release of prisoners of conscience and the protection of the rights of civilians in armed conflicts.
AQDR works to collectively defend the rights of retired and pre-retired people. In particular, it promotes the protection of vulnerable seniors, and fights against all forms of abuse and ageism to which aging people may fall victim.
The Canadian Civil Liberties Association is an independent, non-profit organization dedicated to promoting respect for human rights and civil liberties. Based in Toronto, the national organization lobbies government officials, the media and the courts. The organization also provides training in schools and universities.
The International Bureau for Children’s Rights is an international non-governmental organization based in Montreal, whose mission is to contribute to the respect and promotion of children’s rights worldwide.
The Ligue des droits et libertés is a non-profit, independent and non-partisan organization that aims to publicize, defend and promote the universality, indivisibility and interdependence of the rights recognized in the International Bill of Human Rights.
The Canadian Centre to End Human Trafficking is a national charitable organization dedicated to ending all types of human trafficking in Canada. It was created as a national “hub” organization working on this issue. The Centre collaborates and works with the various stakeholders dedicated to this issue, including all levels of government, private sector businesses and front-line service providers, to advance best practices and eliminate duplication of effort across Canada.
The Canadian Human Trafficking Hotline is a confidential, multilingual service open 24 hours a day, 7 days a week. The service connects victims and survivors with social services, emergency services and law enforcement agencies, and accepts information from the public.
A non-profit organization, CCVT helps survivors overcome the lasting consequences of torture and war. Its mandate is to respond to the ongoing and unique needs of torture victims and their families, and to contribute to public awareness of torture and its consequences, both in Canada and abroad. The organization is based in Toronto.
The Ministère de l’Immigration, de la Diversité et de l’Inclusion has published an online directory of free services for immigrants. You’ll find over 150 organizations throughout Quebec. They support newcomers in their efforts to integrate into Quebec, for example by providing information on public services and obtaining essential documents, cards and permits. They also provide support for specific clienteles (young people, women in difficulty, disadvantaged families, etc.).
Mothers Against Drunk Driving (MADD Canada) is a Canada-wide non-profit organization dedicated to ending impaired driving. The organization offers support services to victims and conducts information and awareness-raising activities for the public and decision-makers.
À deux mains is an organization dedicated to the physical and mental well-being of young adults aged 12 to 25. It offers a variety of medical, social and legal services. A walk-in medical clinic is open almost every Tuesday and Thursday evening in Montreal. Young adults with precarious status and no health insurance are welcome. Services are bilingual (French and English), confidential, free or low-cost.
For medical services, please email: clinic@headandhands.ca
Health services
À deux mains offers medical services to young people aged 12 to 25. We welcome anyone in this age group, with or without health insurance.
Click here to find out more.
Legal Services
À deux mains offers a free legal clinic for clients of all ages to meet with volunteer lawyers. Our legal coordinator works one-on-one with clients aged 12 to 25. Our legal coordinator is also a commissioner of oaths. *Our legal coordinator is a paralegal, not a lawyer.
Click here to find out more.
Mental health support services
Our mental health support services are free, youth-focused, non-judgmental and flexible in duration. Limited to youth aged 12 to 25, regardless of their neighborhood.
Click here to find out more.
Young Parents Program (YPP)
PJP is a place where parents and future parents under the age of 25 can meet. PJP meets on Wednesday and Friday afternoons and includes a free hot lunch at the start of each day. The PJP also offers regular workshops, activities and excursions.
Click here to find out more.
Jeunesse 2000 (J2K)
The only satellite location of À deux mains (located on Décarie). J2K is a drop-in center for young people aged 12 to 17. You can hang-out, play video games, make music in the studio, watch movies and take part in workshops.
Click here to find out more.
Front-line services
Frontline Services is a new amalgamation of our harm reduction, drop-in and food services. We offer a gear bar for drug users, a condom and safer sex bar, donations, a pay phone and public computer, as well as information on other resources. To find out if you can benefit from our emergency food aid service, give us a call or drop in!
Emergency food bank
This food security service is offered to young people aged 12 to 25 twice a month, and to adults with dependents or children of that age who are NDG residents once a month. No ID is required for proof of address.
Call us for more information.
Workshops
À deux mains offers workshops on legal rights, safe drug use, sexual health, babysitting and other social topics such as self-esteem, body image and boundaries.
Click here to find out more and book a workshop.
The Fondation du Barreau du Québec provides general information to help you better understand the main steps in the court process and the steps to take. These guides are useful if you decide to represent yourself in court, without legal counsel. The following publications are available on the Foundation’s website: Alone before an administrative tribunal Alone before the court in criminal and penal matters Alone before the court in family matters Alone before the court in civil matters
CanLII is a non-profit organization managed by the Federation of Law Societies of Canada. The purpose of CanLII is to provide free Internet access to Canadian law. This site provides access to judgments and other decisions of Canadian courts, including Quebec courts, as well as statutes and regulations relating to Canada’s legislative jurisdictions.
The Centre de justice pour les victimes d’actes criminels (CJVAC) offers free legal information services to victims, their loved ones and anyone concerned or affected by a crime. Services are available by appointment only.
L’Aparté is a Juripop program offering free services to people who have experienced or witnessed sexual and psychological harassment in the cultural and communications sector. (Welcome, support, direct and accompany victims and survivors through all the legal steps they wish to take).
Community Justice Centers promote access to justice for citizens through legal information, support and referral services. Center staff welcome you in many regions of Quebec.
Justice Pro Bono offers free or low-cost professional legal services to Quebec’s underprivileged population, citizen groups and businesses meeting their eligibility criteria. Justice Pro Bono has also created a directory of nearly 400 free or low-cost legal resources, which can be found on the website votreboussolejuridique.ca .
AQAADI brings together practitioners of immigration law in Quebec. If you are looking for a lawyer specialized in immigration law, you can consult the list of AQAADI members. The website also contains links to referral services for legal consultations, the first 30 minutes of which are either low-cost or free of charge.
The Barreau du Québec is a professional association of lawyers. It protects the public by monitoring the practice of the profession. If you’re looking for a lawyer, visit the Bar’s website. You can receive an initial 30-minute consultation free of charge or for a small fee. The site also offers other useful legal information and advice.
The Ministère de la Justice du Québec provides the public with an online index of Quebec courthouses, justice service points and itinerant courts on the Internet. The site includes information on their location, opening hours, services offered and telephone numbers.
The Ministère de la Santé et des Services sociaux du Québec has made available on its website a list of resources to help people with mental health problems.
Suicide prevention centers are staffed by professionals, qualified counsellors and volunteers trained to welcome all requests for help and answer questions. What’s more, these organizations are very active in their communities to prevent suicide. Visit the Association québécoise de prévention du suicide website for a list of suicide prevention centers.
Founded by families of victims, AFPAD accompanies, advises and defends the interests of families affected by a homicide or disappearance in apparently criminal circumstances. It offers information, assistance and support services.
The mission of the Missing Children Society of Canada is to reunite missing children with their families. The organization investigates missing children cases, coordinates emergency response, raises public awareness and provides comprehensive, personalized support to families.
The Royal Canadian Mounted Police’s CNPDRN is Canada’s national center providing law enforcement agencies, medical examiners and senior coroners with support in missing persons and unidentified remains cases. It also offers a transportation and reunification program for parents of recovered children. This program is designed to help parents or guardians who are unable to cover the cost of transporting the recovered child back to Canada or to their family. CNPDRN is also responsible for the AMBER Alert program, which provides information on abducted children as soon as possible.
Crime Stoppers is a non-profit organization that brings police, media and communities together in the fight against crime. It offers a telephone hotline and website enabling Canadians to anonymously report crime in the provinces and territories.
The MSSS oversees Quebec’s vast network of hospitals, rehabilitation centers, child and youth protection centers, residential and long-term care centers and other resources. The Ministry’s website provides information on a range of health and social issues, including sexual assault and domestic violence. The free, confidential Info-Santé and Info-Social 811 telephone consultation services are affiliated with the MSSS.
MIDI’s mandate is to promote immigration, select candidates for permanent and temporary immigration, and foster the settlement and integration of immigrants into Quebec society. The Ministry is responsible for issuing selection certificates, deciding on sponsorship undertaking applications, and issuing acceptance certificates for temporary work or study purposes to foreign nationals who meet the criteria laid down by law.
The mission of the Ministère de la Justice du Québec is to ensure the rule of law in Quebec society. It also strives to maintain a justice system that is both trustworthy and honest, in order to foster respect for individual and collective rights. The Department’s website provides victims of crime with information on their rights and remedies, as well as useful resources.
The mission of the Ministère du Travail, de l’Emploi et de la Solidarité sociale includes promoting the economic and social inclusion of the most vulnerable people in Quebec. The Ministry offers financial assistance to individuals and families who do not have sufficient income or who are experiencing particular problems. You can contact the Customer Contact Centre for information on last-resort financial assistance.
Quebec’s Ministère de la Sécurité publique administers police forces and detention facilities. It also coordinates civil protection, fire safety and correctional services. The Ministry’s website provides information on the rights of victims of crime and the obligations of Quebec correctional services and the Quebec parole board.
The CPMRV’s goal is to prevent radicalization leading to violence, and to support those affected by it: radicalized individuals or those in the process of becoming radicalized, family members, teachers, members of the professional sector and community workers. The CPMRV is an organization with a provincial mandate, which also ensures the prevention of hate crimes and incidents, as well as the support and care of people who are victims of such acts. The CPRMV offers a number of services to support the public and professionals: listening, supporting and advising. The assistance service (through the Info-radical line, the form or in person) enables you to establish initial contact with the CPMRV and discuss your concerns, in complete confidentiality. The community support service is defined as an offer of individual or group meetings focused on the needs of radicalized, formerly radicalized or soon-to-be radicalized individuals, their entourage or professionals in environments concerned by situations of radicalization leading to violence and hateful behaviour, depending on the request submitted.
Grouped under the Association des organismes de justice alternative du Québec (ASSOJAQ), the 14 alternative justice organizations (AJOs) throughout Quebec work with the provincial director to implement and apply the extrajudicial sanctions program. They also supervise the execution of certain sentences set out in the Youth Criminal Justice Act. The OJA also offers a citizen mediation service, providing conflict resolution support in situations of neighbourhood, interpersonal and community conflict.
The CSJR implements activities and services that enable people affected by crime (victims and offenders) to regain power over their lives. The CSJR offers a unique approach to bringing together people who have suffered a crime and others who have committed related crimes, and who have the desire to restore together what the crime has shattered. These meetings take place in a safe and respectful environment.
Action Réfugiés Montréal is a non-profit organization that seeks justice for refugees and asylum seekers in Montreal and elsewhere. Through its programs of detention center visits, sponsorship and twinning, the organization offers hope and help, while raising awareness of refugee rights.
A non-profit organization, CCVT helps survivors overcome the lasting consequences of torture and war. Its mandate is to respond to the ongoing and unique needs of torture victims and their families, and to contribute to public awareness of torture and its consequences, both in Canada and abroad. The organization is based in Toronto.
CTI defends the rights of immigrants in the workplace and fights for dignity, respect and justice. One of their goals is to provide a space where workers can receive information, resources and referrals. Services are offered in several languages (French, English, Spanish, Hindi, Arabic, Iranian, Bengali, etc.). You can contact the Centre to find out about your rights and acquire the tools you need to improve your working conditions.
Founded by families of victims, AFPAD accompanies, advises and defends the interests of families affected by a homicide or disappearance in apparently criminal circumstances. It offers information, assistance and support services.
AQPV’s mission is to promote and defend the rights and interests of victims of crime. It organizes awareness-raising activities and produces popularized legal information tools. It runs an annual training program for people who support victims in their recovery and their journey through the justice system. The AQPV lobbies for the rights and collective interests of victims of crime at both provincial and federal levels. It offers referral services to adult and minor victims and their families.
ACCCACS is the only pan-Canadian organization of sexual assault centers. The Association works to promote individual, institutional and political change to prevent and end rape and sexual assault against women. The Association’s website contains a list of centers in every province and territory.
The Centre is a Canada-wide non-profit organization that provides information and advice to victims of crime and their families. The Centre has produced several publications. It also advocates for victims’ rights at all levels of government.
Women’s Shelter Canada is a coalition of 12 provincial and territorial shelter networks, representing over 350 shelters for abused women and their children across Canada. The Network is a strong, united voice for collaboration, education and innovation to end violence against women and their children.
CALACS is a non-profit organization that provides support services to women and teenage girls who have been victims of recent or past sexual assault, and to their loved ones. Services include: telephone support; individual and group meetings with professional counsellors; support in dealing with the police, health services and the courts. CALACS also provide tools for Quebec communities wishing to take action to prevent and raise awareness of sexual violence. To find the CALACS nearest you, consult the list on the Regroupement québécois des CALACS (RQCALACS) website.
The Quebec government has put online a directory of community organizations that help victims of sexual assault throughout the province.
A designated center for victims of sexual assault is an establishment in the health and social services network, usually a hospital. The designated center offers medical services and provides medico-legal and medico-social intervention for victims of sexual assault. To find the designated center and other support resources available near you, call the toll-free Sexual Assault Resource Line or consult the list of designated centers.
The Director of Criminal and Penal Prosecutions (DPCP) provides, on behalf of the State, a criminal and penal prosecution service that contributes to the protection of society, while respecting the public interest and the legitimate interests of victims of crime. The DPCP has set up a telephone hotline for victims of sexual or spousal violence, as well as for the assistance organizations involved, to provide information on the processing of a police complaint and the authorization of prosecution in matters of sexual or spousal violence. The line is open Monday to Friday, 8:30 a.m. to 12 p.m. and 1 p.m. to 4:30 p.m. Free, confidential service
This listening, information and referral hotline is intended for victims of sexual assault, their loved ones and interveners. A team of specially trained staff takes calls, assesses needs and directs victims to the appropriate resources for help and protection. The resource line is toll-free and accessible 24 hours a day, 7 days a week, anywhere in Quebec. The service is bilingual and confidential.
CRIPHASE is a non-profit organization dedicated to improving the personal and social well-being of men who have been sexually abused in childhood or adolescence. The organization offers support groups as well as occasional activities such as theme evenings and conferences.
Info-Secte is a non-profit organization offering: information on various groups (including sectarian groups), their ideology, how they operate and interpersonal relationships in a sectarian context; help in coping with difficult experiences and reintegrating into society, where appropriate; help in understanding the various types of day-to-day experience in a group (relationship between members, leader/member relationship) and, where appropriate, leaving the group.
